Educational Background: 

• Diploma/Degree in Business Administration, or related field.

• Relevant Call center experience will be an added advantage.

• Strong desire to learn along with professional drive.

• Excellent communication and interpersonal skills.

• Strong analytical & problem-solving skills.

• Exellent listerning skills

• Excellent computer skills.

• Ecellent negociation skills

• Ability to adapt quickly and work independently.

• Fluent in English and Swahili.

• Confidence

• Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.

• Process and organize debt collection correspondence and related documentation.

• Ensure compliance with contractual obligations and regulatory requirements.

• Maintain accurate and up-to-date records of customer accounts including communication history and payment status.

• Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.

• Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.

• Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.

• Achieve and exceed set debt recovery targets and performance metrics.

• Perform other related duties as assigned by the management