EXPERIENCE:

• Excellent communication and interpersonal skills.

• Strong analytical & problem-solving skills.

• At least four years of relevant experience.

• Ability to adapt quickly and work independently.

• Fluent in English and Swahili.

• Good leadership skills

• Loyalty and Integrity

• Degree/Diploma in Business Administration or related field.

• Assigning cases for field visit to field agents 

• Coordinating with field agents on their daily performance and ensuring the specialists have the necessary support. 

• Providing leadership to team members by communicating team goals, motivating, and addressing their issues 

• Providing support to agents to ensure they can deliver 

• Assisting with induction and training for Debt Collection new hires 

• Drive strong performance management in the team through clear communication on performance expectations 

• Identifying training needs, preparing training materials and recommending trainings that require external trainers 

• Develop strategies to promote team members adherence to debt collection policy and performance goals 

• Conduct team meetings to update members on changes in processes, target achievements and expectations. 

• Monitoring and training on usage of Field Collection tools in the department and company’s ERP System 

• Generate and share detailed reports about team performance 

• Submit suggestions on debt collection process improvements 

• Ensuring daily repossessed bikes align with Redash report and correctly updated in the system. 

• Any Other duties assigned