Skills and Competencies Required

• Good analytical and problem-solving skills.

• Excellent communication and presentation skills.

• Excellent customer care skills.

• Excellent interpersonal skills.

Experience and Knowledge Required

• Up to (1) year relevant experience.

• Basic knowledge of regulations by AKI and IRA.

• Technical competence in insurance products.

Academic and Professional Qualifications required

• Bachelor’s degree in business or in a related field.

• Good progress in professional qualification in Insurance (IIK).

• Computer literate in MS Office and other office applications.

Processing of underwriting transactions such as new businesses, renewals and endorsements.

• Processing and issuance of motor certificates, valuation letters, cover notes and yellow cards.

• Advice, process and update policies as per the valuation reports.

• Underwriting and processing work allocated from immediate supervisor and ensuring all debits are put through in the correct month to facilitate premium collection.

• Assisting clients in identifying our products that suits their needs in line with insurance principles.

• Prepare and issue cancellation notices in case of non-payment of premium for specified covers

• Preparation and issuance of renewal notices sixty dates before renewal date.

• Follow up renewals to ensure retention targets met

• Assist in claims handling.

• Assist in preparation and issuing quotations.

• Attending to all telephone enquiries by our clients and intermediaries as well as giving clarifications and guidance where necessary.

• Liaising with other departments on matters related to work at my disposal and any other enquiries that point towards a better working environment.

• Liaising with intermediaries’ brokers and agents to solve any problems they may have and ensure efficient service delivery.

• Assist in reconciliation by debiting all risk notes both for Corporate, Branch and Bancassurance section

• Assist in preparing loss ratios and risk reviews.

• Prepare weekly, monthly and quarterly reports on renewals and cancellations and submit to the Supervisor.

• Any other duties that may be allocated from time to time.