The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.Job Description Consistently offer professional, friendly and engaging service. Exceed guest expectations. Extensive food, liquor, beer, wine and cocktail knowledge. Prepare basic beverages for guest service up to and including basic cocktails. Interact with guests in a way that makes them feel special. Proper and friendly service when in contact with all guests. Comply with liquor laws. Maintain accountability, both personal and financial. Control bar costs. Maintain cleanliness and organization of bar prep area and bar. Control cost and waste. Close out paper work thoroughly. Maintain extensive knowledge of menu, food preparation techniques. Be pro-active by assisting co-workers. Support and assist Managers. Be proficient with all aspects and services of the property. Be familiar with all food outlets and amenities within the property. Be knowledgeable of general city information as well as hotel history. Personal and financial accountability. Be an ambassador for the department, the property and the brand. Maintain regular and predictable attendance. Other duties as assigned. Qualifications Previous customer service experience required preferably in upscale setting. Previous bartender experience required. Previous point of sale system experience preferred. Excellent communication and organizational skills. Strong interpersonal and problem-solving abilities. Highly responsible and reliable. Can work with minimal supervision. Ability to work well under pressure in a fast-paced environment. Ability to work cohesively with fellow colleagues as part of a small team and independently. Ability to focus attention on guest needs, remaining calm and courteous at all times. Successful completion of server position training program. Must have previous experience serving in a luxury environment. Physical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shift Occasional lifting and carrying up to 30 lbs Occasional kneeling, pushing, pulling, lifting