The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.Job Description Reporting to the Executive Housekeeper responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Supervise the day-to-day operation of the department to ensure service standards are followed Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met Monitor labor costs while ensuring effective scheduling and department productivity Assist with preventative maintenance programs while working with the Chief Engineer Address guest concerns and react quickly; logging and notifying proper departments as required Manage the departmental budget in a fiscally responsible manner Ensure effective communication, including coaching and performance management Attend regularly scheduled departmental meetings Follow departmental policies and procedures Report necessary maintenance items Follow all safety and sanitation policies Other duties as assigned Qualifications Equivalent to a College Degree in Administration of Hotel Management. 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel Excellent communication and interpersonal skills in English Strong management skills and ability to inspire others   Able to maintain administrational related in Housekeeping Department and familiar with PMS Opera will be an advantage Previous leadership experience required Computer literate in Microsoft Window applications required Physical Aspects of Position (include but are not limited to): Frequent standing and walking throughout shift Occasional lifting and carrying up to 30 lbs Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps