We take pride in our highly qualified professionals who deliver our mission every day, translating their knowledge and expertise to internationally compliant practices in healthcare provision. Courtesy, consideration and unreserved respect towards our patients’ privacy, dignity and confidentiality has time and again helped us earn their trust and goodwill. Our dedicated nursing staff provides professional care within a friendly and comfortable environment, ensuring that being in hospital is a more pleasurable and less anxious time for our patients and their families. We take pride in our highly qualified professionals who deliver our mission every day, translating their knowledge and expertise to internationally compliant practices in healthcare provision.REF: TNH/HHR/CEA/04/2026 The overall purpose of this job is to receive and provide assistance to guests in the hospital in line with established customer service standards. ROLES AND RESPONSIBILITIES Receive guests as the first point of contact for visitors into the Hospital and provide them with information; Receive, attend to and escalate client complaints and follow-up on actions to ensure closure; Log in customer feedback into the online system; Check the log sheet to ensure every team member has put in the expected hours; Provide training on customer service to departments on need basis; Conduct monthly customer service loyalty scores by compiling the analysis to ensure each department has met the set standard; Carry out regular audit on telephone etiquette; Participate in marketing and CSR activities; and Any other responsibilities that may be assigned to the jobholder by the supervisor from time to time. EDUCATION AND WORK EXPERIENCE Bachelors ‘s Degree or Diploma in Front Office Operation /Information studies/Public Relation /Customer Service / Business Management or equivalent qualification from a recognized institution. Computer Literate. Minimum of (four) 4 years’ relevant experience. Experience in a hospital environment is an added advantage CORE COMPETENCIES Customer service skills Communication skills including active listening skills Problem-solving skills Ability to follow up actions and provide timely feedback Ability to remain calm under pressure Ability to multitask Interpersonal skills Relationship management skills including consensus building skills Ability to think on one’s feet – Agility Integrity Accountability Team working skills