e-commerce solution revolutionizing car ownership in sub-Saharan Africa. We started with an automotive marketplace, leveraging technology and robust offline operations to reduce pain points in the market for locally-used vehicles, delivering quality, convenience, and value to our customers. At Peach, we believe cars are more than their component parts - they're a gateway to the experiences, relationships, and opportunities that make life worth living. Our aim is to build Africa's first full-stack automotive service, spanning all aspects of car ownership and delighting our customers at every turn in the road. Key Responsibilities Specifically, the Relationship Advisor at Peach can expect to lead/own the following customer journey  elements: Customer Discovery & Advice Run structured discovery with buyers and sellers to understand timing, budget, use case, funding route, trade-in needs, and risk tolerance. Recommend vehicles or selling routes based on verified customer need rather than on stock-pushing or short-term convenience. Build trust through clear, consultative conversations that help customers understand both their options and the next step. Vehicle, Seller & Trade-in Journey Management Arrange and host viewings and test drives, and follow up decisively afterwards. Manage seller intake, pricing expectations, inspection timing, listing readiness, and offer communication. Explain inspection findings, condition history, and implications honestly and clearly, especially where a customer needs help understanding trade-offs. Handle buyer, seller, and trade-in threads in a joined-up way so that one active deal does not fragment into multiple disconnected conversations. Commercial Execution, Paperwork & Handover Negotiate and close standard cases within approved scripts, authority limits, and pricing guardrails. Coordinate finance options, upsell products i.e Insurance, trade-in discussions, and secure document collection through the proper workflow. Ensure that paperwork, KYC, payment preparation, transfer communication, and handover steps move forward cleanly. Complete the 72-hour post-handover follow-up and use that interaction to reinforce confidence, resolve issues early, and create referral momentum. Stakeholder Coordination & Escalation Work closely with Pricing Advisors on pricing disputes, list-price questions, or inspection anomalies. Bring in Transaction Advisors where a deal requires exception handling, complex structuring, or senior commercial intervention. Coordinate with inspection, sales admin, fleet, and operations support functions without allowing task handoff to become ownership transfer. Escalate documentation, compliance, or reputational risks promptly. Systems Discipline & Continuous Improvement Own the CRM record, notes, next-step dates, and follow-up discipline for every active customer you hold. Maintain stage-SLA discipline and keep internal stakeholders clear on status, blockers, and action owners. Contribute feedback on recurring objections, pricing patterns, inspection-explanation gaps, and process friction so that the customer journey keeps improving.  Skills, Knowledge and Expertise Need to haves 2–4 years of experience in consultative automotive sales, customer success, retail finance, insurance, telecoms, or another service-heavy commercial environment. Strong evidence of running a pipeline or deal book, not just isolated one-off sales. Confidence using CRM systems, inventory search tools, messaging channels, and e-sign/document workflows. Strong consultative selling, questioning, objection handling, and closing capability. High attention to documentation quality and next-step discipline. Nice to haves Prior experience spanning both buyer-side and seller-side workflows, especially in automotive or marketplace settings. Exposure to vehicle finance, trade-ins, valuations, or inspection-led selling. A bachelor’s degree that adds value alongside a strong commercial track record.  Competencies Consultative selling & discovery: uncovers real customer needs and shapes the right journey around it. Customer trust & communication: explains product, condition, process, and trade-offs clearly. Negotiation within guardrails: moves standard deals forward without eroding control discipline. CRM & pipeline management: keeps opportunities live, visible, and properly sequenced. Cross-functional coordination: orchestrates inspections, pricing, admin, and specialist escalation without losing ownership.  Attitudes & Behaviors Customer-first: treats responsiveness and courtesy as core parts of the job, not as extras. Calm under pressure: stays organised and helpful during spikes in enquiry volume. Integrity-led: respects privacy and handles sensitive issues carefully. Owner’s mindset: treats each active customer journey as something to steward end to end. Empathetic and honest: preserves trust by explaining condition and process clearly, even when it is difficult. Urgent but controlled: moves quickly without becoming sloppy or reactive. Highly collaborative: uses specialists well while keeping one clear comms thread for the customer. Commercially disciplined: resists unnecessary discounting or loose commitments. Detail-oriented: understands that CRM completeness and document quality are part of selling well.