Firmly established as Africa’s carriers’ carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. In November 2012 (at Africa Com), WIOCC won the Best Pan-African Initiative Award for building an unparalleled, diversity-rich, high-capacity African network which seamlessly links more than 50,000km of terrestrial fibre and in excess of 40,000km of submarine cable - with landings all around the continent. WIOCC’s unrivalled network gives carriers access to affordable, reliable, high-speed connectivity to and from over 400 locations across 30 African countries, as well as to 100 cities in 29 countries in Europe and more than 700 cities in 70 countries globally. To address the proliferation of international and terrestrial links, and the challenge this presents to carriers and ISPs looking to improve their own network resilience and performance (by building in additional diversity), WIOCC developed an attractive one-stop-shop, end-to-end managed service solution. Simpler and much more convenient than having to deal direct with multiple operators, WIOCC’s one-stop-shop solution shields customers from much of the complexity associated with delivering reliable high-performance international connections into, out of and within Africa.Job Objective: Assist field support, resolve incidents, and assigned problems, install, maintain and manage network equipment. Reporting Line: Regional Operations Manager Key Duties and Responsibilities 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required Proactive monitoring of equipment and facilities Assist network installation, testing and commissioning, bringing into service, integration Cross connects and jumping Assist to maintain records, inventory and spares Assist to receive equipment, bench test, storage and RMA return handling Assist with incident and problem resolution as directed by NOC / TAC Provide Service Desk cover as required Assist Service Manager as directed Assist with technical shareholder support / shareholder consultancy and sales support Assist with network quality and performance management Assist with creation of ad hoc reports as needed Assist other departments and projects as requested by the Programme Manager Drive company vehicles as required Adhere to all company policies and procedures Minimum Qualifications: Bachelor's degree in Engineering or related field CCNA, Cisco, MikroTik and Fiber Optic certifications (desirable) Proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS Strong communication and interpersonal skills Valid driver’s license Experience and Skills 3+ years of relevant work experience in telecom industry Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP). Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc. Must use systems effectively to record information accurately and concisely in a timely manner Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment Excellent communications and soft skills, including ability to listen and follow instructions Attributes Client focused, relationship builder Integrity, honest with high ethical standards Boundless, passionate, and flexible Personal excellence, accuracy, and attention to detail Collaborative, achieve results through teamwork and partnerships