The overall purpose of this job is to receive and provide assistance to guests in the hospital inline with established customer service standards.**

Requirements**** ▪ Bachelors ‘s Degree or Diploma in Front Office Operation /Information studies/PublicRelation /Customer Service / Business Management or equivalent qualification from a recognized institution. ▪ Computer Literate. ▪ Minimum of (four) 4 years’ relevant experience. ▪ Experience in a hospital environment is an added advantage **

a) Receive guests as the first point of contact for visitors into the Hospital and provide themwith information; b) Receive, attend to and escalate client complaints and follow-up on actions to ensure closure; c) Log in customer feedback into the online system; d) Check the log sheet to ensure every team member has put in the expected hours; e) Provide training on customer service to departments on need basis; f) Conduct monthly customer service loyalty scores by compiling the analysis to ensure each department has met the set standard; g) Carry out regular audit on telephone etiquette; h) Participate in marketing and CSR activities; and i) Any other responsibilities that may be assigned to the jobholder by the supervisor from time to time.