Qualifications

• Equivalent to a College Degree in Administration of Hotel Management.

• 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel

• Excellent communication and interpersonal skills in English

• Strong management skills and ability to inspire others  

• Able to maintain administrational related in Housekeeping Department and familiar with PMS Opera will be an advantage

• Previous leadership experience required

• Computer literate in Microsoft Window applications required

• Consistently offer professional, friendly and engaging service

• Supervise the day-to-day operation of the department to ensure service standards are followed

• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met

• Monitor labor costs while ensuring effective scheduling and department productivity

• Assist with preventative maintenance programs while working with the Chief Engineer

• Address guest concerns and react quickly; logging and notifying proper departments as required

• Manage the departmental budget in a fiscally responsible manner

• Ensure effective communication, including coaching and performance management

• Attend regularly scheduled departmental meetings

• Follow departmental policies and procedures

• Report necessary maintenance items

• Follow all safety and sanitation policies

• Other duties as assigned