Qualifications

• Previous customer service experience required preferably in upscale setting.

• Previous bartender experience required.

• Previous point of sale system experience preferred.

• Excellent communication and organizational skills.

• Strong interpersonal and problem-solving abilities.

• Highly responsible and reliable. Can work with minimal supervision.

• Ability to work well under pressure in a fast-paced environment.

• Ability to work cohesively with fellow colleagues as part of a small team and independently.

• Ability to focus attention on guest needs, remaining calm and courteous at all times.

• Successful completion of server position training program.

• Must have previous experience serving in a luxury environment.

• Consistently offer professional, friendly and engaging service.

• Exceed guest expectations.

• Extensive food, liquor, beer, wine and cocktail knowledge.

• Prepare basic beverages for guest service up to and including basic cocktails.

• Interact with guests in a way that makes them feel special.

• Proper and friendly service when in contact with all guests.

• Comply with liquor laws.

• Maintain accountability, both personal and financial.

• Control bar costs.

• Maintain cleanliness and organization of bar prep area and bar.

• Control cost and waste.

• Close out paper work thoroughly.

• Maintain extensive knowledge of menu, food preparation techniques.

• Be pro-active by assisting co-workers.

• Support and assist Managers.

• Be proficient with all aspects and services of the property.

• Be familiar with all food outlets and amenities within the property.

• Be knowledgeable of general city information as well as hotel history.

• Personal and financial accountability.

• Be an ambassador for the department, the property and the brand.

• Maintain regular and predictable attendance.

• Other duties as assigned.