Assist field support, resolve incidents, and assigned problems, install, maintain and manage network equipment.**

Minimum Qualifications:**

• Bachelor's degree in Engineering or related field

• CCNA, Cisco, MikroTik and Fiber Optic certifications (desirable)

• Proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS

• Strong communication and interpersonal skills

• Valid driver’s license

• 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required

• Proactive monitoring of equipment and facilities

• Assist network installation, testing and commissioning, bringing into service, integration

• Cross connects and jumping

• Assist to maintain records, inventory and spares

• Assist to receive equipment, bench test, storage and RMA return handling

• Assist with incident and problem resolution as directed by NOC / TAC

• Provide Service Desk cover as required

• Assist Service Manager as directed

• Assist with technical shareholder support / shareholder consultancy and sales support

• Assist with network quality and performance management

• Assist with creation of ad hoc reports as needed

• Assist other departments and projects as requested by the Programme Manager

• Drive company vehicles as required

• Adhere to all company policies and procedures