Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.Position Overview Our client, a reputable and regulated financial services institution, is seeking to recruit a highly analytical and resultsoriented Assistant Manager – Banking Operations to support operational excellence, transactional banking oversight, digital banking operations, and internal controls management. Key Responsibilities Support implementation of banking operations strategies and operational excellence initiatives across the organization. Supervise and coordinate operational teams including customer service, internal controls, cash management, and transactional banking functions. Review, authorize, and monitor operational transactions including refunds, payrolls, transfers, account reactivations, and digital banking transactions. Ensure all operational transactions are processed accurately, authorized timely, and comply with internal procedures. Coordinate reconciliation of suspense accounts, invalid accounts, and operational exceptions. Support operational process reviews and recommend automation and process improvement initiatives. Monitor branch operations and enforce standardization of operational procedures across branches. Oversee digital banking operations including ATM cards, mobile banking, thirdparty agents, agency banking, and alternative banking channels. Monitor digital banking activity, transaction trends, and channel performance to identify operational risks and business opportunities. Ensure compliance with AML, KYC, operational risk management, and regulatory reporting requirements. Coordinate audit issue resolution and implementation of operational control improvements. Review operational MIS reports to monitor suspicious activity, dormant accounts, customer trends, and channel utilization. Support business continuity planning and operational risk mitigation initiatives. Monitor operational SLAs and ensure prompt resolution of customer service issues and operational bottlenecks. Support growth of deposits, customer accounts, and nonfunded income through operational efficiency initiatives. Coordinate user access controls and support digital banking systems administration processes. Prepare operational performance reports, departmental updates, and management reports. Coach, mentor, and support operations staff through training and performance improvement initiatives. Participate in branch visits, stakeholder engagements, and operational review meetings. Ensure confidentiality, integrity, and accuracy of customer and operational information. Qualifications & Requirements Bachelor’s Degree in Business Administration, Banking, Finance, Commerce, Accounting, ICT, Risk Management, or a related field. Professional certification in Banking Operations, Customer Service, Risk Management, or Process Improvement will be an added advantage. Minimum of 3 years’ supervisory experience within banking operations or financial services operations. Experience in banking, microfinance, SACCO, or financial services sector is highly preferred. Experience in the same business is preferred. Strong understanding of banking operations, digital banking channels, and operational controls. Knowledge of AML, KYC, operational risk management, and regulatory compliance requirements. Proven experience in operational process improvement and team supervision. Strong analytical, communication, and leadership skills. Ability to manage multiple operational priorities and meet strict deadlines. Proficiency in core banking systems, digital banking platforms, and Microsoft Office applications. Key Competencies Banking operations management Digital banking and channel operations Operational risk and compliance management Process improvement and controls enhancement Leadership and team supervision Customer service and stakeholder management Analytical and problemsolving skills Financial and operational reporting Communication and interpersonal skills Decisionmaking and organizational skills End Date:12th June 2026