Profile

1. Diploma in Clearing and Forwarding.

2. East Africa Freight Forwarding Practicing Certificate will be an added advantage.

3. 2 years' experience in C & F.

4. Handle day-to- day operational relationship with the client

• Receive the orders from Clients.

•Request for missing documentation and more detailed instructions, if necessary, from the client.

• Inform the client of the files processing progress in real time.

• Proactively resolve Client queries.

2. Manage the file processing

• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.

• Process export documentation for shipments

• Book cargo with shipping lines

• Organize transport for delivery of containers for stuffing /POR

• Follow up with shipping lines on the arrival of vessels

• Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval

• Update the system

• Regularly archive the files (physically & electronically)

• Ensure that client files have all the required attachments and copies of these maintained on file

3. Alert/Inform Management

• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.