(adsbygoogle = window.adsbygoogle || []).push({}); Technical Customer Support Analyst at Cigna View Jobs in Insurance / View Jobs at Cigna Posted: May 15, 2026 Deadline: Not specified Save Email @gmail.com@yahoo.com@outlook.com (adsbygoogle = window.adsbygoogle || []).push({}); Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International... about this company   Technical Customer Support Analyst Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 - 5 years Location Nairobi Job Field Customer Care, Success and Service  , ICT / Computer  About the job Cigna, a leading global health insurer, is experiencing an exciting period. We are looking to recruit an experienced IT Service Analyst in Nairobi. The successful candidate will be a member of the Technology, Engineering, and Operations group. Reporting to the Service Desk Team leader, you will provide operational support and account administration to the Service Desk team. The successful candidate will be a high-performing individual who is methodical, inquisitive, and passionate about technology and service. You will work about 66% from the Cigna office and 34% from home. Main duties and responsibilities Provide technical support to onsite and remote users. Install, configure and support (IMAC) end-user devices. Manage/monitor IT Service Desk Incidents and Service Request via the call management system. Manage User system access for various applications. Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team. Ensure all incidents are managed following targets set out in SLA. Escalate any issues/ outages to the IT End User Services Team leader. Prioritising and allocating all requests within IT Support teams. Working every 3 weeks on Saturday from 8 AM until 1 PM (from home). Working every 7 weeks (Mon-Fri) from 4 PM until midnight (from home). Required Skills 3-5 years of experience within an IT support team Degree/Diploma in IT or relate field Incident management skills Experience with a call management system Experience with Microsoft Office Windows 11 support and build experience. ( both OS and pc hardware) Active Directory Citrix Support SCCM Exchange account maintenance Networking & patching Desirable Skills ITIL Foundation certified. Microsoft certification. Experience with Service Now. Avaya Telephony About You Communicate clearly and effectively. Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal and written formats. A positive ‘can-do’ attitude with a strong commitment to customer support. (adsbygoogle = window.adsbygoogle || []).push({}); Check how your CV aligns with this job Method of Application Interested and qualified? Go to Cigna on cigna.wd5.myworkdayjobs.com to apply Build your CV for free. Download in different templates. Share       Save Email Report Send your application Your Name Your Email Your Phone Number Your Current Location Nairobi Mombasa Baringo Bomet Bungoma Busia Chuka Eldoret Elgeyo Marakwet Embu Garissa Homa Bay Isiolo Kajiado Kakamega Karatina Kericho Kerugoya Kiambu Kilifi Kirinyaga Kisii Kisumu Kitale Kitengela Kitui Kwale Laikipia Lamu Machakos Makueni Mandera Marsabit Meru Migori Muranga Nakuru Nandi Nanyuki Narok Nyamira Nyandarua Nyeri Samburu Siaya Taita Taveta Tana River Tharaka Nithi Thika Trans Nzoia Turkana Uasin Gishu Vihiga Wajir West Pokot Subject of your Application Your cover letter Attach your CV/Doc View All Vacancies at Cigna Back To Home View Current Vacancies at Cigna Jobs You Might Be Interested in Microsoft Dynamics 365 Solution Architect at Nathan Digital Mobile Developer (Flutter) at Nathan Digital Debt Collector at Collection Africa Limited Business Development Manager (ICT / ELV Solutions) at Mybest Ltd Customer Service Assistant at Orchid HR Outsourcing Call Centre Officer at Orchid HR Outsourcing Production Support Senior Analyst - IBM i (AS/400) Required at Cigna Customer Representative at Peach Cars KE Data Analyst Associate at Chancen International Customer Experience Assistant at Nairobi Hospital Internship Opportunity at Software Dynamics Customer Service Representative – Westlands, Nairobi at Talent Grid Africa Cyber Security Analyst/Engineer at Harleys Limited Manager, Customer Care at Africa Management Solutions Limited (AMSOL) Customer Service Agent - CSA at Influx Lead Experience Engineer at Jubilee Insurance Platform Engineering Intern at Jubilee Insurance Customer Experience Manager at BasiGo Finance Data & Analytics Engineer at Equity Bank Kenya Maua Customer Development Representative at Mars Find Your Dream Job!Signup and complete your profile so we can match you with the right employer@gmail.com@yahoo.com@outlook.com Related Companies Hiring Now APA Life Assurance Company Ltd Jobs Jubilee Insurance Jobs CIC Insurance Jobs Pioneer Assurance Jobs Liberty Life Jobs Directline Assurance Company Limited Jobs Kenindia Assurance Company Limited Jobs Geminia Life Insurance Jobs Popular Jobs Direct Sales Agent - VOI at HCS Affiliates Group Conservation Policy Officer, Kenya at Fauna & Flora International Field Sales (Outside Sales) at Ufanisi Digital Trade Development Representative (TDR) North Rift(Piooneer/Roadblock/Kitale West/Kitale East/Kapenguria at HCS Affiliates Group Food Science & Beverage Production Consultant at Greben Limited Front Desk Representative at Ufanisi Digital Corporate Trainer at Clarity Osa Career Advice Intelligence-Led Recruitment in Kenya: A Smarter Way for Companies to Hire and Retain Talent MyJobMag Kenya launches its intelligence-led recruitment service to help companies hire smarter using data, insights, and proven success patterns, improving retention and overall hiring outcomes. 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