Position Summary
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The role combines:
Customer Service Sales
Inbound & Outbound Call Centre Sales
Lead Conversion
Client Retention
After-Sales Relationship Management
The team operates on a rotating system:
One team handles walk-in customers and showroom/customer service
The other team handles calls, WhatsApp, quotations, and online leads
Teams rotate daily to build versatility, fairness, and full business understanding.
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This role is designed for people who can:
Sell aggressively but professionally
Respond fast
Build long-term client relationships
Follow systems and KPIs strictly
Thrive in a performance-driven environment
Core Responsibilities
- Customer Service & Showroom Sales
Welcome and assist walk-in customers professionally
Understand customer needs and recommend suitable products/services
Prepare accurate quotations and invoices
Upsell and cross-sell products
Ensure fast response and smooth customer experience
Maintain showroom cleanliness, product displays, and professionalism
Follow up open quotations until closure
2. Call Centre & Online Sales
Handle inbound calls, WhatsApp, emails, and online inquiries promptly
Convert inquiries into quotations and sales orders
Conduct outbound follow-up calls on pending quotations
Follow up lost quotations and identify reasons for loss
Re-engage dormant customers
Maintain excellent response times during working hours and assigned after-hours shifts
3. Customer Relationship Management
Build long-term relationships with clients
Ensure repeat business from acquired customers
Resolve customer complaints professionally and quickly
Maintain customer records accurately in the CRM/system
Follow up deliveries and customer satisfaction after sales
4. Sales Performance & Targets
Achieve individual and team sales targets
Maintain high quotation-to-order conversion rates
Increase customer acquisition and retention
Reduce cancellations and order errors
Participate actively in promotions and campaigns