Location - Machakos

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Job Summary:

Responsible for supervising and managing housekeeping staff to ensure cleanliness, maintenance, and high service standards across guest rooms, conference facilities and public areas.

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Key Responsibilities:

**• Staff Management: **Supervise, schedule, and assign tasks to housekeeping team members (room attendants, public area attendants, laundry staff).

• Performance & Training: Conduct performance evaluations, provide feedback, and train staff on cleaning procedures, safety protocols, and company standards.

**• Coordination: **Work closely with front desk, maintenance, and other departments to ensure smooth daily operations and meet guest needs.

• Cleaning & Maintenance:

o Conduct regular inspections of rooms, conference halls and public areas.

o Oversee deep cleaning and special projects.

o Manage inventory of cleaning supplies and equipment.

o Report and follow up on maintenance issues.

**• Guest Service: **Handle guest complaints and requests related to housekeeping. Ensure hygiene and cleanliness standards are consistently met.

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• Other Duties:

o Assist in budget management and cost control.

o Ensure compliance with health, safety, and chemical handling regulations.

o Support ongoing training and development for housekeeping staff.

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Experience and Qualifications:

• Minimum 5 years’ housekeeping supervisory experience in a 4-star hotel.

• Diploma in Hotel Management or a related field (Essential).

• Well conversant with Materials Control (MC),OPERA software.

• Proven experience in housekeeping, with supervisory experience preferred.

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Personal Attributes:

• Entrepreneurial mindset with a proven track record of achieving exceptional results.

• Strategic thinker with strong market analysis and forecasting skills.

• Hands-on leadership style that motivates and inspires teams.

• Flexible and adaptable to diverse operational demands.

• Detail- oriented ensuring consistent delivery of outstanding guest experience.

• Strong leadership, communication, and organizational skills.

• Knowledge of cleaning practices, hygiene standards, and safety protocols.

• Ability to lead a team and work collaboratively with other departments.

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Male candidates are encouraged to apply.

Salary Kshs. 45k-48k depending on the experience and qualifications.