SDR Supervisor Kenya, Nairobi – On-site** 🚀 About the Role We are seeking a results-driven SDR Supervisor** to lead, manage, and elevate the performance of a high-impact sales development team.**

This role is responsible for end-to-end team management**, ensuring KPI achievement, driving performance, and building scalable strategies to maximize results. You will act as the key link between daily operations and strategic business goals.**

✅ Requirements:

• Proven experience in Sales Development / SDR team leadership****

• Strong people management and team leadership skills

• Advanced analytical skills with KPI-driven mindset****

• Excellent communication and coaching abilities

• Ability to manage multiple priorities in a fast-paced environment

• Strong organizational and planning skills

• Fluent English (required)

Additional Benefits:

• Clear career progression path (Senior Supervisor → Management roles)

• Ongoing development in leadership, analytics, and sales training

• Commission is based on team performance against overall targets**

**🎯 Key Responsibilities:

1. Team Management & Accountability

• Full ownership of the assigned SDR team (100% accountability)

• Ensure achievement of both individual and team KPIs****

• Oversee and coordinate daily operational activities

• Drive performance aligned with business objectives

2. Team Development & Coaching

• Create and execute Performance Improvement Plans (PIPs)****
• Conduct regular 1:1 sessions (weekly/biweekly)** for coaching and performance review**
• Identify high-potential talent and develop future Team Leaders****
• Foster a high-performance, growth-oriented culture

3. Quality Assurance & Continuous Improvement

• Serve as the primary QA reference** for call/IA quality and process adherence**

• Lead shadowing sessions, role plays, and ongoing training initiatives****

• Identify operational gaps and implement corrective action plans

• Ensure alignment with commercial and operational standards

4. Reporting & Performance Management Prepare and present daily, weekly, and monthly performance reports**, including:

• IAs handled**

• PCA

• Productivity metrics

• Attendance

• SDR performance comparisons

• Analyze trends and build strategies to improve results

• Identify and escalate blockers proactively

1. Team Management & Accountability

• Full ownership of the assigned SDR team (100% accountability)

• Ensure achievement of both individual and team KPIs****

• Oversee and coordinate daily operational activities

• Drive performance aligned with business objectives

2. Team Development & Coaching

• Create and execute Performance Improvement Plans (PIPs)****
• Conduct regular 1:1 sessions (weekly/biweekly)** for coaching and performance review**
• Identify high-potential talent and develop future Team Leaders****
• Foster a high-performance, growth-oriented culture

3. Quality Assurance & Continuous Improvement

• Serve as the primary QA reference** for call/IA quality and process adherence**

• Lead shadowing sessions, role plays, and ongoing training initiatives****

• Identify operational gaps and implement corrective action plans

• Ensure alignment with commercial and operational standards

4. Reporting & Performance Management Prepare and present daily, weekly, and monthly performance reports**, including:

• IAs handled

• PCA

• Productivity metrics

• Attendance

• SDR performance comparisons

• Analyze trends and build strategies to improve results

• Identify and escalate blockers proactively