Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.Job Purpose Drive the growth of FA/ IFA business to meet set annual premium targets through managing various production channels and direct sales targets. Reporting to the Business Development Manager, the incumbent will drive increase in Britam business by growing and retention of customers.     Key responsibilities  Secure new GI business through intermediaries.  Retain existing GI business as per set objectives.  Maintain excellent customer service to intermediaries and clients.   Service existing business and resolve customer complaints.   Follow up on renewals for general insurance business.  Forward proposal forms to underwriting department.  Follow up premium collections for GI clients.  Prepare weekly and daily reports as required.   Respond to customer and client enquiries.  Follow up on commissions and claims issues emanating from intermediaries.  Recruitment of intermediaries as per set objectives  Conversion of FA’s and IFA’S  in the market to ensure all are placing general insurance business.  Continuous execution of initiatives and strategies per market to ensure meeting of set objectives and reviewing them where need be.   Training of intermediaries on general insurance products and submitting training schedules to  supervisors.   Use authorized incentive scheme to bring in new business through training intermediaries on the same and marketing it.   Creating strategic partnerships with intermediaries for maximum business support.   Sharing of market intelligence with supervisor.  Work closely with branch managers and other lines of business to achieve set objectives  Perform any other duties as may be assigned from time to time.  Delegated Authority: As per the approved delegated authority matrix.   Knowledge, experience and qualifications required  Bachelors’ degree in a business related field.  Professional qualification in Insurance (DIP ACII, DIP IIK, ACII, IIK).  4-6  year’s relevant experience in the insurance industry.