Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. Our Mission is to provide outstanding financial services to our customers. Our Vision is to be the most trusted financial service partner. We aim to provide our clients, with an unmatched offering, ensuring first class solutions that help secure the future.Job Purpose:  Reviewing proposal forms, verifying client’s data, assessing the proposed risk within set standards, counter checking the terms of the policy as well as reviewing the conditions of the policy. Key responsibilities: Assess the proposed risk within set standards. Keep detailed and accurate records of policies underwritten and decisions made. Review proposal forms. Release policy documents, endorsements, valuation report to clients. Communicate with clients on the renewal terms. Maintain high standards of customer service - responding to clients enquiries; (walk-in clients, telephone and emails). Liaise with intermediaries and direct clients on issues relating to their policies. Apply the credit control policy by ensuring that debit/credit notes raised are mailed. and that they reach the clients/intermediaries within the shortest time possible. Issue policy documents of general business. Generate renewal notices for all renewal business. Delegated Authority: As per the approved Delegated Authority Matrix. Knowledge, experience and qualifications required: Bachelor’s degree (insurance option preferred). Insurance certification: IIK, ACII. At least 3-4 years experience in the insurance industry. Computer literate.