The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeting resolved to incorporate under the Companies Act with a view to complying with the requirements for listing on the Nairobi Securities Exchange (NSE). The Bank went public and was listed on December 22nd 2008. Shares previously held by the 3,805 Co-operative Societies and unions were ring-fenced under CoopHoldings Co-operative Society Limited which became the strategic investor in the Bank with a 64.56% stake. The Bank runs three subsidiary companies, namely: Kingdom Securities Limited: This is a stockbroking firm with the bank holding a controlling 60% stake. Co-opTrust Investment Services Limited: This is the fund management subsidiary wholly-owned by the bank. Co-op Consultancy & Insurance Agency Limited (CCIA): This is the corporate finance, financial advisory and capacity-building subsidiary wholly-owned by the bank. Our Vision To be the dominant bank in Kenya and the region, riding on the unique Co-operative Model providing innovative financial solutions for distinctive customer experience. Our Mission To offer a wide range of innovative financial solutions leveraging on our heavy investment in multi-channels, national and regional presence and with a focus on excellent customer experience by a highly motivated and talented team. Our Values We are Trustworthy We are Innovative and Agile We Value our Customers/People We Share and Collaborate We have Passion for Excellence We are Bold and courageous. The Role The successful jobholder will be expected to: Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience. Diagnose and resolve system related issues or failures collaboratively working with requisite parties including system Vendors & development teams. Participate in and carry out system implementation, rollouts and upgrades and ensure maintenance of the required system configuration, parameterization and change control procedures. Ensure that business systems are protected and secure and that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood. Ensure optimal uptime, approval rates, and overall efficiency of digital Channels & systems through proactive monitoring, transactions analysis to track failures, root cause analysis & providing technical solutions. Ensure strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements. Contribute to the department’s achievement of a “Satisfactory” rating in both internal and external audit by performing your role to the required standards, adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the bank. Ensure that control and risk management requirements within your remit are addressed and where necessary escalated through the available defined channels. Qualifications, Skills & Attributes The successful jobholder will be required to possess the following qualifications: A Bachelor’s degree in an ICT related field from a recognized university with at least 2 years’ experience in a competitive Digital Channels and Payments environment. Working experience on Linux and Unix based environment with proficiency in Linux scripting and associated tools. Competence in SQL database scripting using relational databases such as Oracle, PostgreSQL, MSSQL, and MySQL. Competence in WebLogic, Boss and Apache based technologies such as Tomcat, Apache HTTP Server, Maven and Kafka. Working experience with Kubernetes and/or OpenShift technologies. Competence in API based technologies such as REST and SOAP APIs including API testing tools (Postman, SoapUI, curl), reading WSDL/Swagger/OpenAPI specs, and troubleshooting API failures via HTTP status codes, payload inspection, and trace logs. Knowledge and experience on Integration of Web Services to Enterprise Service Bus (ESBs) and associated tools. Knowledge in No-SQL scripting, ITIL foundation, Dev Ops, and CI/CD technologies will be an added advantage. Knowledge of Mobile Banking platforms, languages and platforms will also be an added advantage. Knowledge in Service Desk related technologies such as Jira, Manage Engine, ServiceNow, among others. Working experience with Message Queuing Systems including IBM MQ, JMS, ActiveMQ and Rabbit. Working experience with monitoring and observability tools such as Zabbix, Grafana, Prometheus, ELK/Splunk for systems health monitoring, log analysis, dashboarding, and alert management.