Cerba Lancet Kenya Limited formally known as Pathologists Lancet Kenya is part of the Lancet Group of Laboratories, originally founded in South Africa and home-grown in Africa to become a leading pathology laboratory service in the continent. We provide vital diagnostic, monitoring, and screening testing from routine to specialized and esoteric tests through standalone laboratory facilities and in partnership with other institutions/organizations.We’re looking for someone who can: Lead a high-performing customer service team Deliver excellent client experiences Handle escalations professionally Drive service excellence daily Bachelor’s Degree required 3+ years’ customer service management experience preferred