To be successful in this role, you would need:

• Minimum bachelor’s degree holder in a business-related field

• 2 years’ Experience in agricultural machinery parts sales with notable sales record

• Customer service training will be an added advantage

• Strong Customer focus

• Valid Driving License

• High level of accuracy and attention to detail essential

• Ability to meet deadlines and to work autonomously and as part of a team

• Build productive working relationships with fellow employees through clear communications.

• Assist Service Technicians in determining parts requirements.

• Maintains positive working relationships with vendors and staff.

• Inform customers when special order parts have arrived

• Provide Technician with necessary parts with minimal wait time; uses pre-picking parts when applicable (e.g., when customer is coming in for recall part or scheduled service interval).

• Apply retailing techniques to sell and display parts and accessories.

• Coordinate with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.

• Identify and supports opportunities for methods/process improvement in the Parts Department.

• Use parts resources (catalogues) to acquire information on parts and accessories inventory.

• Maintain tight control over parts inventory to increase efficiency and eliminate customer delays.

• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum

• Maintain a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.

• Receive and answer customer enquiries on parts and making follow up for sale.

• Keep up to date with New Holland and competitor products and rates.

• Placing special orders and making follow up for sale.

• Upselling parts whenever serving customers.

• Actively participating in promotions that the company may organize.

• Evaluate parts accounts, prospects and ensure customer loyalty.

• Execute sales growth strategies monthly and quarterly for parts sales.

• Mapping of regions according to their parts, purchasing capabilities and preparation of a detailed visit plan.