Requirements

• Bachelor’s degree, or equivalent professional experience

• 2–3 years in customer support, customer success, or a comparable user-facing role

• Experience supporting a SaaS or digital platform

• Excellent written communication; calm, patient, problem-solving mindset

• Comfortable with help desk and CRM tools (Zendesk, Freshdesk, Intercom, HubSpot or

similar)

• Strong organization and ability to manage high ticket volumes without losing quality

• Excellent written and spoken English

• Familiarity with healthcare professional workflows or medical terminology

• Basic data fluency (Excel/Sheets) for tracking trends