** Qualifications and Competencies**

• Holder of bachelor’s degree in a business related field from a recognized university.

• Possession of professional banking qualifications such as AKIB and/or CPA (K) will be added advantage.

• At least 7 years’ experience in general banking, 3 of which should have been in branch management.

• Should have experience in Credit Analysis and administration.

• Should have thorough knowledge and understanding of the banking industry.

• Should have excellent inter-personal, communication and negotiation skills with the ability to network and develop strong business relations.

• Should have strong leadership and people management skills with demonstrated competencies in championing high performance management.

• Should have excellent planning, organization, problem solving and analytical skills.

• Implement the Bank’s strategy at branch level in terms of growth in customer base with concurrent growth in branch liabilities and assets.

• Oversee customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention.

• Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews.

• Provide guidance and leadership to staff and be responsible for their training and development.

• Manage the performance of staff to ensure delivery of set targets through diligent performance management.

• Implement and monitor the operational risk management guidelines for the branch.

• Support marketing initiatives and monitor and provide regular feedback on products performance.

• Maintain the look, feel and physical security of the branch premises as well as staff and customers.