Qualifications and Competencies

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field from a recognized institution.

• Relevant professional certifications in systems administration, databases, ERP systems, business applications, or related ICT fields will be an added advantage.

• At least three (3) years relevant work experience in ICT systems support, business applications management, or related field, preferably in the banking or financial services sector.

• Demonstrated knowledge

• Supporting the administration, maintenance, and optimization of the Bank’s business systems and application platforms.

• Monitoring system performance and ensuring availability, reliability, and efficiency of applications.

• Providing first-line and second-line support to users on business systems and applicationrelated issues.

• Coordinating troubleshooting, diagnosis, and resolution of application incidents and system errors.

• Participating in implementation, upgrade, testing, and rollout of new systems and application enhancements.

• Supporting integration of business applications with other internal and external systems.

• Conducting user acceptance testing (UAT) and preparing system documentation, user manuals, and technical reports.

• Managing application user accounts, access rights, and permissions in line with security policies and segregation of duties requirements.

• Liaising with vendors, service providers, and internal stakeholders on application support and maintenance matters.

• Assisting in database management, data integrity checks, and generation of operational reports.

• Supporting business continuity and disaster recovery processes for business applications and systems.

• Monitoring compliance with ICT policies, standards, and regulatory requirements relating to systems and applications.

• Conducting end-user training and awareness on system usage and application functionality.

• Identifying opportunities for automation, process improvement, and digital transformation within the Bank.

• Maintaining proper documentation of system configurations, change requests, and incident resolutions