Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understanding of workforce needs to every partnership we undertakeWe are hiring on behalf of our client, a leading restaurant chain in Nairobi, for a Restaurant Supervisor (Shift Leader). The ideal candidate should be experienced in supervising restaurant operations during assigned shifts while ensuring smooth workflow, excellent customer service, and proper staff coordination within a fast-paced restaurant environment. Key Responsibilities Supervise restaurant staff during assigned shifts  Ensure smooth daily restaurant operations and service delivery  Monitor staff attendance, grooming, and performance  Support customer service and resolve customer concerns promptly  Ensure compliance with hygiene and operational standards  Coordinate food service and communication between departments  Assist in stock monitoring and operational reporting  Support implementation of company procedures and service standards  Train and guide junior staff where necessary  Requirements & Qualifications Diploma in Hospitality Management or related field  Minimum 3 years’ experience in a similar supervisory role within a busy restaurant   Strong leadership and interpersonal skills  Good communication and customer service skills  Ability to work under pressure and manage shift operations effectively  Strong organizational and problem-solving skills  Key Competencies Shift supervision & coordination  Team leadership  Customer service management  Communication & interpersonal skills  Operational efficiency  Problem-solving & decision-making