Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understanding of workforce needs to every partnership we undertakeWe are hiring on behalf of our client, one of the leading restaurant brands in Nairobi with multiple branches, for an experienced and highly organized Restaurant Manager. The ideal candidate should possess strong leadership, operational management, and customer service skills with the ability to oversee restaurant operations, drive team performance, and maintain high service standards within a busy restaurant environment. Key Responsibilities Oversee daily restaurant operations across assigned branch/shift  Ensure high standards of customer service and guest satisfaction  Supervise and coordinate restaurant staff and departmental activities  Monitor sales performance, costs, and operational efficiency  Manage staff scheduling, discipline, and performance  Ensure compliance with hygiene, food safety, and operational procedures  Handle customer feedback and resolve complaints professionally  Monitor stock control, inventory usage, and wastage management  Prepare operational and performance reports for management  Support business growth and branch performance initiatives  Requirements & Qualifications Bachelor’s Degree in Hospitality Management, Business Management, or related field  Minimum 5 years of continuous experience in a busy restaurant environment  Proven experience in restaurant operations and team management  Strong leadership and communication skills  Excellent customer service and problem-solving abilities  Ability to work under pressure and manage multiple operational demands  Knowledge of hospitality standards and food safety regulations  Key Competencies Restaurant operations management  Leadership & team supervision  Customer relationship management  Cost control & inventory management  Problem-solving & decision-making  Communication & reporting skills