Qualifications

• Bachelor's degree in criminal justice, Security Management, or a related field (preferred).

• Proven experience in security management, preferably within the hospitality industry.

• Strong leadership skills with the ability to inspire, motivate, and empower teams.

• Excellent strategic planning and problem-solving abilities.

• Sound knowledge of security best practices, risk assessment methodologies, and emergency response protocols.

• Exceptional communication, interpersonal, and conflict resolution skills.

• Certification in security management (e.g., CPP, PSP) is a plus.

• Willingness to work flexible hours and respond to emergencies as needed

Reporting to the Cluster Hotel manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service

• Ensure the safety, security and loss control policies and procedures are complied with within the hotel

• Oversee security operations at Fairmont The Norfolk and Fairmont Mara Safari Club, ensuring a consistent standard of safety and security across both properties.

• Collaborate with department heads at each property to integrate security protocols seamlessly into daily operations, optimizing guest experience and operational efficiency.

• Develop and implement site-specific security strategies and procedures tailored to the unique characteristics and challenges of each property, taking into account geographical location, local regulations, and guest demographics.

• Coordinate security initiatives and training programs between the two properties, fostering a unified approach to risk management and emergency response.

• Conduct regular site inspections and security audits at both Fairmont The Norfolk and Fairmont Mara Safari Club to identify potential vulnerabilities and areas for improvement.

• Serve as a point of contact for inter-property security communication and coordination, facilitating the sharing of best practices, resources, and intelligence.

• Collaborate with regional and corporate security teams to align security initiatives with broader company objectives and industry standards.

• Monitor industry trends and emerging threats relevant to both properties, proactively adjusting security measures to mitigate risks and enhance preparedness.

• Represent Fairmont The Norfolk and Fairmont Mara Safari Club in security-related matters within the local community, fostering positive relationships with law enforcement agencies, government bodies, and neighboring businesses.

• Ensure compliance with brand-specific security standards and guidelines, working closely with corporate security to implement updates and revisions as necessary.

• Lead by example, embodying Fairmont's commitment to excellence and hospitality in all interactions and initiatives, inspiring a culture of security awareness and professionalism among colleagues and team members.

• Responsible for ensuring the hotel’s compliance in Public Health matters and taking a proactive approach in risk assessments, incident reporting, site visits and corrective actions related to public health concerns affecting guests and colleagues.

• Oversee Fire Life Safety(FLS) compliance in the hotel, ensuring safety systems and protocols adherence, regular fire drills, inspections of firefighting equipment, and training on emergency evacuation procedures.

• Will lead the Health & Safety Committees at both Fairmont The Norfolk and oversee the Fairmont Mara Safari Club committee

• Follow department policies, procedures and service standards.

• Follow all safety policies.

• Other duties as assigned.