The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.**

Knowledge, Skills & Qualifications:**

• University Graduate

• Previous experience in Customer Service

• Fluency and Proficiency in English & Kiswahili

• Multi-tasking

• Problem solving

• Team player

• Telephony (Customer Communication)

• Customer Order to Cash Process (Local & Exports)

• Retail Order Pre-Planning (MPP/CSR)

• Ve Serve support

• Retail Automation & Consignment Stocking

• Maintenance of Customer Sites (Retail, Commercial & Lubes)

• Customer Master Data Management (MRD/MDG)

• Customer Complaints & Feedback Management (CSI)

• Card Centre & Customer Support

• Helpdesk, Business Support & Records

• Special Support to Key Customers

• Other duties and Support as requested.