**Scheduler **** Schedule: Mon: 16:00 - 00:00 | Tue: OFF | Wed: OFF | Thu: 00:00 - 8:00 | Fri: 00:00 - 8:00 | Sat: 13:00 - 23:00 | Sun: 15:00 - 00:30 (EST)KENYA TIME: Tuesday: 00:00 – 08:00 (Monday in EST becomes Tuesday in Kenya)
Wednesday: OFF
Thursday: OFF
Thursday: 08:00 – 16:00
Friday: 08:00 – 16:00
Saturday: 21:00 – 07:00 (overnight to Sunday)
Sunday: 23:00 – 08:30 (overnight to Monday)
A Scheduler, also known as an Appointment Scheduler, coordinates appointments for employees, Caregivers, customers, custodians, or patients.
Their main responsibilities include planning weekly employee schedules, determining appointment lengths, and making/receiving phone calls to/for patients or customers their appointments or meeting times.
Note: This is not a customer service position, this is an administrative position to work for an office as part of their staff.Requirements: **- English C1 - little accent
- Experience as a scheduler and job stability of at least 6 months to 1 year
-Strong communication and interpersonal skills, with the ability to interact professionally with candidates, caregivers, custodians, patients, and hiring managers. -Proficient in using scheduling software and tools, as well as Microsoft Office Suite. High level of attention to detail and accuracy.
Responsibilities: -Answer Inbound and/or make Outbound calls to take inquiries or messages in an upbeat, professional manner. -Communicates continually with associates and clients to evaluate service. -Serves as liaison between associates and the Office Manager. Manage and maintain the interview and meeting schedule, ensuring timely communication and confirmation with all parties involved daily. -Coordinate logistics for interviews, including room bookings, virtual meeting setups, and any necessary materials. -Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc. -Ensure adherence to the interview schedule, adjusting as needed to accommodate changes or conflicts. -Coordinate with candidates, employees, customers, custodians or patients, and hiring managers to schedule interviews, assessments, and follow-up meetings. -Assist with sales, marketing, and public relations efforts. -Receive referrals and inquiries on the company's programs. -Perform payroll duties including verifying timesheets, updating telephony records, and computer input for payroll processing.
-Maintain documentation of associate work records in the system and ensure current and complete personnel records for all associates.