Key Responsibilities
Key Activities / Performance Measures
People Management
Staff scheduling:
Ensuring there is sufficient coverage on the shop floor by proper staff planning.
Weekly staff schedule update and monitoring of the schedule's execution
Proper handling of company property (i.e. ensure that assets are in proper condition, with the option of immediate reporting to the manager
Product communication :
Ensure proper hygiene of the products and constant communication with the staff on current issues.
Ensuring a 100% product description and pricing i.e.updated product shelf labels.
Timely communication of all offers, price changes and any other needed communications.
Process Management:
Manage all applicable shop floor processes and ensure compliance e.g. Order creation and follow up with direct suppliers and the warehouse.
100% compliance to defined processes and procedures
Close monitoring of stocks ordering and movement.
Timely ordering of products as per defined timeframes to ensure product availability
Store maintenance:
Ensure proper product stocking, product rotation, expiries tracking and general store cleanliness
Ensure 100% of item availability in the outlet
Maintaining shrinkage to 1% and below
Price comparisons:
Ensure product price comparisons are done and communicated to the branch manager, procurement team and pricing team for the next course of action.
Ensure saleable, dent free, expiry date as per requirement of the public health act
100% quality saleable products in the branch
Customer Service Delivery:
Ensure constant coverage in the designated shop floor for continuous customers assistance and resolution of customer complains
Customer complaints resolution:
Ensure any customer related issues are well managed and resolved to ensure enhanced customer satisfaction.
Excellent customer service interaction and delivery at each customer contact. This should include greeting, smiling and general soliciting for feedback from the customers on their shopping experience.
Facilitate monthly/bi-monthly customer feedback on the shop floor
Reduction in recurring customer service issues
Stewardship:
Ensure good grooming of all staffs and presentation at all times while on the shop floor.
Be well groomed at all times as per company dress code policy
Minimum Educational/Professional Qualifications required + Minimum Years of work experience required + Type of Experience Required
· Diploma in any business-related course
· Microsoft Office skills
· Well-developed leadership and management skills
· Good communication and interpersonal skill
· Problem-solving skills
· Ability to motivate staff and ensure that they remain focused on delivering branch objectives
· Atleast 3 years experience in Retail business operations
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