Tana is a career launchpad for tech-savvy Kenyan youth. We believe that borders shouldn't constrain talent, and our mission is to create global opportunities for you to earn, learn, and build the future!Responsibilities: Install and configure network security software for proof-of-concept and customer deployments. Support customer implementations across cloud and on-premise environments. Manage and maintain demo environments to ensure they remain stable, up to date, and aligned with current product capabilities. Lead technical onboarding activities and guide customers through setup and early product adoption. Participate in remote customer calls to understand technical requirements, advise on deployment approaches, and troubleshoot issues. Investigate and resolve technical problems through debugging, log analysis, and collaboration with internal teams. Work closely with Sales, Product Management, Delivery, and Engineering teams to ensure successful customer outcomes. Requirements: 2+ years of hands-on experience managing networks, with a focus on network security. Professional experience in a customer-facing sales, customer success or account management role, working directly with customers or clients. Strong understanding of networking fundamentals, including: TCP/IP, HTTP/HTTPS, Browser-server communication, Routing and firewall concepts, Security policies. Hands-on experience working with firewall technologies and security policies from vendors such as Cisco, Fortinet, Palo Alto, or Check Point. CCNA or equivalent networking/security certification strongly preferred (e.g. CompTIA Network+, CompTIA Security+, Huawei HCIA, Juniper JNCIA, or similar). Ability to learn quickly, take initiative, and manage technical discussions professionally. Nice to haves: Linux experience (e.g., able to spin up and configure a Linux server from scratch, set date/time and networking, install and manage packages, do basic disk configuration and administration) Experience with at least one cloud platform (AWS, Azure, or GCP) Familiarity with Docker and Kubernetes fundamentals