We enable businesses to easily accept payments on their websites and mobile apps How you'll add value to this team Interface directly with our merchants and their technical teams, serving as their primary technical point of contact during integration Understand user requirements and communicate how we can solve their business and technical challenge Partner with our Product, Engineering and Account Management team in helping customers understand what is technically possible Spend time interacting with users by email, phone and Zoom/similar Optimise our internal and external documentation and processes surrounding a host of products Partner with our Team Lead to support in refining tools and practices to increase the efficiency of self-service, the accuracy of our recommendations, and the quality of service to merchants What we'd like you to have: Commitment to working in a shift basis environment, i.e. outside of standard working hours An understanding of technical systems and the ability to translate that knowledge to support merchants Background/experience working with various switches such as, MSDK, Base24, ACI, Bankserv/Payinc, technical Banking experience with payments and Issuing Card etc. A curiosity and drive to work with team members across the organisation to deliver excellent support to our merchants The ability to self organise and initiative to identify opportunities for improvement The ability to foster strong relationships with internal and external stakeholders Strong business writing and spoken English An understanding of multiple programming languages, such as Python or JavaScript Valid work authorisation to work in your country of residence Previous payments experience is a plus