Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, or a related field.

• Minimum of 3–5 years’ experience in front office operations, preferably in a luxury or five-star hotel environment.

• Strong leadership, communication, and interpersonal skills.

• Excellent customer service and problem-solving abilities.

• Proficiency in hotel management systems such as Opera PMS or similar software.

• Ability to work under pressure and manage multiple tasks effectively.

• Professional appearance and strong attention to detail.

• Flexibility to work shifts, weekends, and public holidays when required.

• Oversee all front office operations including reception, reservations, concierge, and guest relations to ensure exceptional guest experiences.

• Supervise, train, and motivate front office staff to maintain high service standards in line with five-star hospitality expectations.

• Handle VIP guests, special requests, and customer complaints promptly and professionally.

• Ensure smooth check-in and check-out procedures while maintaining accuracy in billing and room allocations.

• Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest service delivery.

• Monitor room occupancy, daily revenue reports, and operational performance to maximize profitability.

• Maintain compliance with hotel policies, safety procedures, and hospitality industry standards.

• Prepare staff schedules, conduct performance evaluations, and support ongoing employee development initiatives.