Required profile**

• 5+ years in product, engineering, delivery, technical operations or platform execution roles.

• Has led people, squads, workstreams or delivery teams, even if not yet at large-company head-of-function level.

• Experience working in a live customer-facing platform environment.

• Experience working closely with engineering teams and business/commercial teams.

• Experience with SaaS, fintech, InsurTech, marketplace, payments, lending, agency banking, platform operations or integration-heavy environments.

Technical and delivery capability**

• Understands APIs, integrations and basic distributed-system issues.

• Can read system diagrams and integration flows.

• Understands release management, QA, rollback, monitoring and incident response.

• Can ask engineers practical questions and challenge respectfully.

• Can distinguish between product issues, engineering issues, support issues, user-training issues and partner-side issues.

• Can communicate technical issues clearly to non-technical teams.