Knowledge, experience and qualifications required

• Bachelor’s degree in Human Resource Management, Business Administration, Commerce, Social Sciences, or a related field.

• 2–4 years’ experience in HR operations, HR administration, employee records management, payroll coordination, or workforce administration within FMCG, manufacturing, distribution-led, or operational environments.

• Experience supporting employee lifecycle processes including onboarding, employee documentation, leave administration, attendance management, payroll input preparation, and HR operational coordination.

• Good understanding of HR operational processes, employee records management, labour law administration, and workforce governance practices.

• Experience working with HR systems, employee databases, attendance records, and HR documentation processes is preferred.

• Strong organizational, coordination, administrative, and record management capability required.

• Good Excel and reporting capability required, including ability to maintain workforce trackers, employee records, and operational HR reports.

• Strong attention to detail, confidentiality, responsiveness, and ability to manage multiple operational priorities effectively.

• Good interpersonal and communication skills with ability to support employees and work effectively with internal stakeholders across the business.

HR Operations & Employee Administration**

• Support day-to-day HR operations and ensure timely execution of employee lifecycle processes including onboarding, confirmations, transfers, exits, and employee documentation.

• Maintain accurate and up-to-date employee records, HR databases, personal files, and workforce information in line with company standards and compliance requirements.

• Coordinate preparation, issuance, and filing of HR documents including contracts, letters, employee correspondence, and other HR operational documentation.

Support employee onboarding processes including induction coordination, documentation collection, system setup coordination, and employee orientation activities.

Ensure proper administration and tracking of leave, attendance, absenteeism, off-days, overtime records, and other workforce operational data.

• Support payroll preparation processes through timely submission and validation of workforce data including new hires, exits, attendance inputs, and employee changes.

• Coordinate employee medical, welfare, and insurance administration activities in liaison with employees, service providers, and internal stakeholders.

• Support implementation and consistent application of HR policies, procedures, and workforce governance standards across the business.

• Assist in coordination of employee disciplinary processes, investigations, hearings, and documentation while ensuring confidentiality and proper record management.

• Support HR audits, compliance reviews, statutory documentation management, and workforce compliance tracking activities.

Workforce Reporting & Data Support****

• Support preparation and maintenance of accurate workforce reports and HR operational trackers covering headcount, attendance, leave, workforce movements, and employee records.

• Maintain and update HR data trackers, employee databases, and workforce reporting templates to ensure data accuracy and operational visibility.

• Support generation of weekly and monthly HR operational reports and workforce updates for management review.

• Assist in maintaining workforce records required for labour reporting, audits, statutory compliance, and operational decision-making.

• Ensure timely filing, tracking, and retrieval of HR operational records and workforce information.

Employee Support & Coordination****

• Serve as a first point of contact for routine employee HR queries and support employee communication and coordination activities.

• Coordinate employee engagement, welfare, communication, and HR support activities as assigned.

• Support coordination of employee training logistics, meetings, induction sessions, and HR operational activities.

• Promote professionalism, confidentiality, responsiveness, and positive employee experience in all HR interactions.

Operating Governance**

• Support implementation of operational HR controls, process discipline, and workforce administration standards across the organization.

• Identify gaps and support continuous improvement of HR operational processes, documentation standards, and administrative efficiency.

• Ensure confidentiality, accuracy, and proper handling of employee information and HR records at all times.

• Support People & Culture projects, operational initiatives, and other HR activities as may be assigned from time to time.