Qualifications & Experience

• Minimum KCSE Certificate.

• Certificate or Diploma in Sales, Marketing, Business Administration, or related field is an added advantage.

• Minimum 1–2 years’ experience in merchandising, FMCG sales support, retail operations, or field execution.

• Experience working with supermarkets, key accounts, or modern trade outlets is preferred.

• Experience using mobile merchandising or field reporting systems is an added advantage.

Merchandising & Shelf Execution**

• Ensure proper merchandising and display of products across assigned outlets.

• Maintain agreed shelf visibility and execution standards.

• Arrange products according to approved planograms and merchandising guidelines.

• Ensure products are clean, properly faced, visible, and correctly positioned.

• Ensure POS and promotional materials are properly displayed and maintained.

• Monitor competitor visibility, pricing, and shelf movements.

Stock Management & Rotation****

• Monitor stock levels and escalate low stock situations promptly.

• Ensure strict FIFO (First-In-First-Out) stock rotation compliance.

• Identify short expiry stock and escalate immediately.

• Remove damaged or expired stock from shelves according to company procedures.

• Support outlet stock holding management based on movement trends.

Returns Management & Governance****

• Verify and document all outlet returns accurately.

• Ensure Goods Return Notes (GRNs) are completed correctly with supporting details.

• Validate all returns physically before collection.

• Escalate suspicious or unexplained returns immediately.

• Support reconciliation and accountability processes for returns management.

Outlet Relationship Management****

• Maintain professional relationships with outlet managers and receiving teams.

• Address basic outlet concerns and escalate unresolved matters.

• Support smooth coordination during deliveries and merchandising activities.

Reporting & Compliance**

• Capture all field activities using approved merchandising systems and reporting tools.

• Submit timely merchandising, stock, attendance, and market intelligence reports.

• Support field audits, verification exercises, and operational investigations where required.

• Ensure compliance with company operational policies, hygiene, and product handling standards.