Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.Key Responsibilities: Strategic Leadership & Business Growth Lead the development and execution of organizational strategies, business plans, and growth initiatives. Drive innovation, transformation, and continuous improvement across the organization. Identify and pursue new business opportunities, partnerships, and market expansion opportunities. Ensure departmental goals align with overall organizational objectives and long-term vision. Operational Management Oversee day-to-day operations to ensure efficiency, productivity, and service excellence. Monitor organizational performance against KPIs and strategic targets. Strengthen collaboration across departments to enhance operational effectiveness. Ensure effective branch operations management and business continuity. Financial Management Lead budgeting, forecasting, and financial planning processes. Monitor financial performance, profitability, and cost management initiatives. Ensure prudent utilization of organizational resources and financial accountability. Support revenue growth and long-term shareholder value creation. Governance & Compliance Ensure compliance with organizational policies, governance frameworks, and regulatory requirements. Support implementation of internal controls and risk management practices. Participate in executive decision-making and strategic planning processes. ICT & Digital Transformation Champion digital transformation and process automation initiatives. Promote the adoption of technology solutions that improve operational efficiency and customer experience. Drive innovation and systems improvement across business functions. Leadership & Talent Development Build, mentor, and lead a high-performing management team. Foster a culture of accountability, innovation, collaboration, and excellence. Support talent management, succession planning, and organizational capability development. Stakeholder Management Maintain strong relationships with key stakeholders including suppliers, regulators, customers, and business partners. Represent the organization in strategic engagements and industry forums. Key Performance Indicators (KPIs) Achievement of strategic and operational objectives Revenue growth and profitability Cost efficiency and budget adherence Innovation and transformation milestones Employee engagement and performance Customer satisfaction and market expansion Compliance and governance standards Qualifications & Experience Bachelor's degree in Business Administration, Management, or a related field. A Master's degree will be an added advantage. Minimum of 8 years of progressive leadership experience, with at least 3–5 years in senior management. Proven experience in strategy execution, operational leadership, and business transformation. Strong financial and commercial acumen with experience managing budgets and organizational performance. Experience within the pharmaceutical, healthcare, medical devices, or related industry will be an added advantage.