Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that build the internal capacities and capabilities. Our Vision To become an integrated Centre of Excellence in Management Advisory, Training and Organizational Development within Eastern and Central Africa.Job Description We are seeking enthusiastic, customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, delivering excellent customer service, and supporting clients in a fast-paced contact centre environment. Key Responsibilities Handle inbound and outbound customer calls professionally and efficiently Respond to customer inquiries, complaints, and requests in a timely manner Provide accurate information about products and services Resolve customer issues and escalate where necessary Capture and update customer information accurately in the system Meet individual and team performance targets (KPIs, SLAs, CSAT) Maintain a high level of professionalism and customer satisfaction at all times Qualifications & Skills Minimum of a Degree from a reputable institution. Not more than 2 years’ previous experience in call centre in financial industry Excellent communication skills (verbal and written) Strong listening, problem-solving, and interpersonal skills Ability to work in shifts and under pressure Computer literate with basic MS Office skills