Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our customers.Job Purpose:  Manage the (Omni-Channel) Internet and the native Mobile App product discovery, design, development, Strategy and Vision  Key Responsibilities:  End to product design, development and entire life product lifecycle ownership   Administer full digital product lifecycle from discovery to optimization.   Develop product strategy, design solution process and experience architecture analyse customer journeys, conduct UX research and competitive audits, prepare  Submit concept papers and business cases, secure stakeholder buy in, design UX baselines, review and audit developments  Undertake functional & design QA, evaluate test results, authorize production readiness, organize Go To  Market plans, guide launch execution, conduct post-launch UX audits, analyse performance data, and orchestrate iteration cycles.  Digital Product Governance and Change Control  Prepare, review and submit CAB documentation for projects without PMs.   Defend change requests at Advisory Board known as CAB.  Verify scope alignment to strategy. Examine risk impacts. Authorize change deployments. Audit implementation compliance.  Parallel Initiative Oversight and Digitization Lead   Analyse cross functional digitization initiatives impacting Internet & Mobile Banking.  Design channel requirements, evaluate development dependencies, review BRDs, FRDs and SRS guide solution alignment with enterprise architecture  Delegate tasks to SMEs, monitor change lifecycle, authorize deployment readiness, and verify delivery against scope.  Multi-Stakeholder Orchestration and risk Engagement   Review and respond to Risk Assessment Documents and examine regulatory implications.   Coordinate IT, Operations, CX, Compliance, Risk & Finance inputs.   Administer cross functional alignment meetings. Evaluate mitigation controls. Submit responses to auditors and governance forums.  Stakeholder Buy in and Commercial Alignment  Develop and present business cases to Transformation, Retail, Corporate, Finance, Marketing, Products, CX, IT and Operations.   Analyse revenue impact and cost implications. Guides offer advisory on commercial viability discussions.  Negotiate feature prioritization. Secure cross-functional approvals.  Budget Review and Cost Governance  Review vendor costing proposals.   Analyse digital investment budgets for Internet and Omnichannel experience strategy. Examine ROI projections.   Recommend budget approvals to the Head of DFS. Monitor project-related expenditure.   Verify cost alignment with business case.   Evaluate pricing impacts on channel profitability.  Key Enterprise Projects Requirements and Implementation  Review and analyse and recommend corporate pricing concession requests for Online Banking Customers and examine customer profitability.   Authorize first line approvals within mandate. Submit and facilitate escalations. Verify compliance with pricing policy.   Guide Relationship Managers on digital pricing structures  Performance Monitoring and Channel Analytics  Analyse transaction trends, customer behaviour, adoption rates and drop offs and advise the business on opportunity areas.  Review channel KPIs. Evaluate revenue contribution. Audit service availability metrics.   Develop performance reports for management. Recommend optimization strategies.  UX Design Leadership and Enterprise Digital Experience Governance  Lead and administer UX design standards across Omni-Channel platforms, primary mobile and web-based banking platforms.  Develop and enforce enterprise UX baselines and design systems.   Conduct UX audits across key enterprise projects including Core Banking, CRM implementations, Chatbot deployments, and process digitization initiatives.   Review and approve customer journey maps, wireframes and prototypes.   Analyze usability risks during system quality assurance. Evaluate cross-channel experience consistency  Web, Mobile, Self-Service, Guide IT, vendors and project teams on customer-centric design principles.   Implementation of usability audits and recommend optimization interventions.  The ideal candidate must possess the following:   Qualifications and experience  Bachelor’s Degree Business, Finance or related field.  MBA or master’s degree in design or project management is preferred.  Certifications in Product Management, Agile, UX, ITIL or Project Management are advantageous.  Membership in recognized product design professional bodies  8 to 12 years in digital banking or fintech  Minimum 3 years in Digital Banking leadership.  Proven experience in Core Banking, CRM, Chatbot and enterprise digitization projects and mobile banking /internet banking change life cycle.  Demonstrated ownership of digital products, governance forums and commercial performance.  Prior Experience with Cooperate Banking payment and collection services  Key Competencies and Attributes  Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines, high levels of  professionalism and professional development.   Excellent people management skills, team motivation and leadership competence.  Candidate should be able to work regionally.  Good negotiation skills.  Good listening skills.  Pleasant and able to relate well in diverse social set ups and teams.  Upholds high standard of Professionalism, integrity and respect for others.