Academic Qualifications**

• Diploma - Business Related qualification

 Relevant Experience**

• 3 years of relevant experience 

• Implementing company procedures in line with policy guidelines to achieve departmental strategy goals.

• Scheduling a recovery timetable based on list of bad loans provided.

• Engaging and following up clients with bad debts to resolve arrears and recover the outstanding loan amounts in line with the Company’s delinquency escalation and debt recovery guidelines.

• Carry out post recovery follow ups with the branch teams to ensure that the promise to pay agreements are honored by the clients.

• Writing and submitting performance reports with recommendations for further management decisions.

• Reporting on customer insight to contribute towards risk management while taking opportunity for creating new leads as a value addition process.

• Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.

• Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.