Requirements

• Bachelor of Science in Nursing

• At least 2 years’ experience in a busy hospital setting

• Prior relevant experience in health insurance is preferred

• Extensive knowledge of public and private healthcare providers in Kenya

• Any insurance certification will be an added advantage

• Strategic Purchasing – continuous engagement with providers to ensure provision of high-quality, cost-effective care

• Patient Experience monitoring – ongoing monitoring of patient feedback from the providers to guarantee great patient experience

• Provider network management - maintain an updated provider panel, monitor adequacy of providers in all key regions and conduct provider audits

• Provider relationship management – organize service meetings, training on Old Mutual processes, obtain provider feedback and share relevant reports on providers

• Provider contracting – coordinate contracting of providers and managing the provider contract lifecycle.

• Customer service support - attend client service meetings to ensure delivery of superior customer experience.

• Any other duty assigned by management.