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Country Manager, English‑Speaking West Africa

Swift

Sales and Business Development full time Nairobi, Nairobi County, Kenya Posted 1 hour ago

About Us

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Education

University degree

Experience

At least 5 years experience in sales, of which 2 years in the financial industry

Domains

Market Infrastructures / Relationship Management / Business Consulting

Key Responsibilities

Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarly medium accounts and/or developing market infrastructures and/or implementing initiatives of medium size/complexity. Develop plans for medium sales account / infrastructure development / initiatives in order to achieve targeted sales objectives and generate revenue in an optimal, cost-beneficial way. Implement plans towards assigned medium customers/market infrastructure by coordinating and tracking all activities . Assist in the implementation of larger plans/projects/programmes Act as a single point of contact for medium sized clients and/or support as a center of expertise on a specific area/initiative . Represent SWIFT and promote products and services in order to grow our business by participating to regional fairs and forums and meetings. Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers. Feed back internally market intelligence, customer feedback, product issues and other relevant information. Acquire and maintain skills and knowledge. Share knowledge about customers, products markets and methodology.

Competency Profile

Takes Accountability for Delivering Results Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed. Demonstrates Operational Excellence Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy Expands knowledge Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others. Bus Understanding and Commercial Sense Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance. Builds and reinforces cust relationships Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities. Leads with a team focus Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values. Communicates effectively Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

What We Offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

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