🌟 Join Our Team as a CC (Customer Care) Representative
📍 Location: Nairobi, Kenya 🏢 Company: iClear Wellife Service Limited
About Us At iClear Wellife Service Limited, we’re redefining how homes and offices across Kenya access clean and purified drinking water. Our mission is simple — to make safe, healthy, and reliable water accessible to everyone through innovative purification systems and exceptional customer care. We’re looking for a passionate and motivated CC (Customer Care) Representative to join our growing team.
Role Overview The CC will play a key role in supporting customers, promoting our products, and driving sales. If you’re a strong communicator, sales-driven, and enjoy helping people find the right solutions, this opportunity is for you.
Key Responsibilities 💧 Serve as the first point of contact for customers with professionalism and warmth. 💧 Promote and sell iClear water purification products to achieve set sales targets. 💧 Build lasting customer relationships through follow-ups and after-sales support. 💧 Handle customer inquiries, resolve issues promptly, and ensure satisfaction. 💧 Support branch marketing activations and community engagement activities. 💧 Maintain accurate sales and customer care records. 💧 Work closely with technical and operations teams to ensure efficient service delivery.
Qualifications & Skills 🎓 Diploma or Bachelor’s degree in Business, Marketing, Customer Service, or related field. 💼 1–2 years of experience in customer care and sales (experience in water or home appliance products is an advantage). 🗣️ Excellent communication and interpersonal skills. 💪 Strong sales and negotiation abilities. 🚀 Self-motivated, proactive, and target-driven. 🌍 Fluent in English and Kiswahili.
What We Offer ✨ Competitive base salary plus performance-based incentives. 📚 Training and mentorship during branch setup and operations. 🌱 Career growth opportunities in a fast-growing company. 🤝 A collaborative and supportive work culture. 💧 Be part of our journey as we bring clean, safe water closer to Nakuru homes and businesses!
📩 How to Apply: Send your CV and a short cover letter to iclearwellife@iclear.hk Use the subject line: “Customer Care Representative”
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