Position Summary

The Protection Associate will primarily lead the provision of structured case management services for refugees and asylum seekers experiencing psychosocial distress. The role focuses on assessment, case planning, referrals, and follow-up, ensuring individuals receive appropriate, timely, and confidential support. The Associate will contribute to strengthening integrated, client-centered case management systems within HIAS programming, while embedding MHPSS principles into broader protection interventions.

Essential Functions

Conduct intake assessments and vulnerability screenings to identify client needs, followed by the development of individualized case plans. Ensure timely referrals to appropriate services and maintain ongoing follow-up to monitor progress and outcomes. Document all case information in the case management system in line with confidentiality and data protection standards; generate reports to inform program decisions Maintain and regularly update service mapping and referral pathways to support integrated case managemen Identify individuals requiring specialized mental health care and coordinate referrals to appropriate service Integrate basic psychosocial support principles into case management to ensure a trauma-informed and client-centered approach. Participate in outreach activities to identify vulnerable individuals and facilitate access to case management services Support community-based mechanisms for safe identification and referral of individuals in need Conduct mental health and psychosocial awareness activities to promote help-seeking behavior and reduce stigma Collaborate with protection teams to ensure coordinated, holistic support for vulnerable individuals, including those affected by Violence, child protection risks, and other protection concerns Build and maintain effective working relationships with partners, community structures, and service providers to strengthen referral systems Prepare timely and accurate reports on case management activities, trends, challenges, and service gap Monitor trends in client needs and contribute to program improvement and response planning Ensure compliance with HIAS policies on safeguarding, accountability to affected populations, and data protection Support training and capacity building of staff and community actors on case management principles, safe case handling, and ethical standards Perform any other duties as assigned

Qualifications & Requirements

A degree in psychology, sociology, social work, community development or a related field of study Minimum 1–2 years of experience in case management within MHPSS or protection programming Experience working with refugees or vulnerable populations preferred Knowledge of case management principles, IASC MHPSS guidelines, and safeguarding frameworks Knowledge of Accountability to Affected Population. Knowledge of PSEA

Remuneration: Gross of Ksh. 79,875 per month

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.

Sample Hiring Process

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees. Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

About Us

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

Vision

HIAS stands for a world in which refugees find welcome, safety and opportunity.

Mission

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

Values

Welcome

Acogimiento Hospitalité (Hachnasat Orchim)

We Welcome the Stranger

Justice

Justicia Justice (Tzedek)

We Pursue Justice

Empathy

Empatía Empathie (Chesed)

We Approach our Clients with Empathy

Partnership

Compañerismo Coopération (Chevruta)

We Believe in Changing the World through Partnership

Courage

Coraje Courage (Ometz)

We Act with Courage to Build a Better World

Resilience

Resiliencia Résilience (Ruach)

We Adapt and Thrive, Continuously Demonstrating our Resilience

Diversity

HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected status.

Safeguarding

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS.We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme . In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

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