Academic Qualifications**

• Bachelor’s degree in Computer Science or related IT field.

Professional Qualifications

• ITIL, MCSE, Server & Storage Administration training (or equivalent).

Experience**

• Minimum 5 years’ relevant experience.

Server Infrastructure (20%)

• Management of the physical and virtual infrastructure, including VMware and Hyper-V, running multiple OS platforms.

• Server hardware support and maintenance in collaboration with selected partners and vendors.

• Implementation of High Availability setups and Disaster Recovery (DR) for bank systems.

• Management of projects related to enterprise infrastructure.

• Management of enterprise applications that relate to the daily operations of the bank.

• Serve as an escalation point and/or backup for end-user issues.

• Management of documentation – SOPs, inventory, and architecture diagrams.

2. Storage, Backup and Recovery Infrastructure (20%)

• Implement the Storage, Backup and Recovery strategy in line with the Business Strategy.

• Operationalise plans, design, and implement Storage, Backup, and Recovery projects in accordance with the Bank's requirements.

• Support the Storage, Backup, and Recovery architectural framework applicable throughout the organisation.

• Evaluate and test new Storage, Backup, and Recovery technology to support new products and services.

• Collaborate with personnel and contractors regarding maintenance, support, and upgrades performed on the Bank's infrastructure.

• Create strong relationships at the regional/global level within the IT community to leverage resources/solutions for local requirements.

• Monitor capacity and performance of the group-wide server and storage infrastructure to ensure optimum efficiency.

• Plan for capacity, performance, and service availability of all servers and storage in line with business needs. Work with application/project teams and third-party partners to plan, design, and implement new infrastructure to meet the existing and growing needs of the business.

• Ensure proper change management, i.e., all changes are done in a controlled process and environment with appropriate documentation.

Security and Compliance (20%)

• Implement server and storage security policies and controls following Bank's requirements.

• Review configurations and schedule patch rollouts to ensure that any vulnerabilities are addressed.

• Ensure compliance with regulatory policies.

Business Continuity Planning (20%)

• Assist in the development of a Business Continuity Plan utilising server and storage technology.

• Support and participate in formulating and executing detailed Disaster Recovery plans for the Bank.

• Liaise with partners (where applicable) for the deployment of the BCP.

• Liaise with other internal IT/business units for maintenance and deployment of the BCP.

• Invoke and revoke disaster recovery of all systems.

 Learning and Growth (20%)

• Train and mentor colleagues in the department.

• Provide leadership and direction to colleagues attached to the unit.

• Documentation.

• Actively seek to learn, grow, and stay abreast of current developments/trends in relevant technical/professional knowledge areas.

• Lead by example and inspire others to follow.