Investment Support Associate will be a trusted partner of Inkomoko Kenya clients, and basic qualifications Include: 

• Degree in Finance or other related field, 

• Experience in Islamic lending and practice is an added advantage,  

• Strong financial and accounting skills; familiarity with business financial policies in  Dadaab.

• Experience in investment management, microfinance, capital leases, and access to finance for Micro businesses and SMEs is STRONGLY preferred  

• Prior experience dealing with customers/debt 

• Prior experience in a lending environment 

• Experience providing business advice to entrepreneurs 

• Prior experience in Investment management system software 

• Decisive individuals with ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors pay off the entire debt 

• Experience in managing difficult clients and reaching positive outcomes

• Very strong attention to details and good follow through 

• Comfort with the civil court system, and previous experience in litigation preferred Unrelenting perseverance, personal integrity, and critical thinking skills 

•  2+ years of work experience in relevant or applicable field 

• Fluency and Excellent communicator to audiences in English, Swahili, Somali highly desirable  

• Must be able to work in Kenya legally and based in Dadaab

DUE DILIGENCE AND INVESTMENT PREPARATION (30%)**

• Support in the compilation of pipelines. Respond to inquiries from prospective borrowers; support them to apply for our  facility/investment products. 

• Introduce the investment products to entrepreneurs, explaining the requirements for repayment and the seriousness of taking on debt financing. 

• Conducts investment appraisal, collects detailed information (personal, business, and guaranties), and arranges to open a new investment account. 

• Provides necessary information for investment contracts’ preparation and execution and follow up for disbursement of investment upon fulfillment of conditions. Maintain a healthy portfolio.

• Conduct due diligence on prospective borrowers, including site visits, document preparation, coordination with the Business Development Advisors and Business Associates, etc.

• Communicate all materials to the Portfolio Manager, and assist in preparing credit reports for Investment Committee meetings. 

• Take photos of entrepreneurs, have them sign photo waivers, and ensure entrepreneurs’ stories are posted on the Kiva platform for fundraising with all correct information. 

PORTFOLIO MANAGEMENT (50%) ****

• Offer excellent customer service through daily conversations, correspondence, and site visits as needed to maintain strong positive relationships with borrowers. 

• Work with the Inkomoko Kenya Business Development Services team to ensure borrower success, and Visit clients for monitoring. 

• Maintain both delinquency and default rates below set rates during yearly goal setting, • Track information about borrowers and communicate effectively with key stakeholders about client status. 

• Actively participate as a key staff in the weekly Portfolio Review Meeting. • Maintain a tracking system of borrower payments and contact information. • Interact with government leaders, community leaders and others for follow up on lack of payments. 

• Ensure that we are adhering to the requirements of our Kiva partnership, including reporting and journaling. 

• Other duties as assigned by supervisor 

INVESTMENT MANAGEMENT SYSTEM (20%) **

• Maintain and demonstrate proficiency with investment software applications. Participate in the training of system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance.

• Ensure proper segregation of duties, develop and maintain work flows for all stages of investment. Advise the Management team how to automate key lending processes.

• Ensure the lending team is provided with updates and procedural changes.

• Participates in the review and recommendations of operational systems and procedures.

• Successfully interacts with lending staff to improve accuracy and efficiencies of the Investment management system.

• Prepare related reports and administer the system.

• Other duties as assigned by the supervisor.