Must-Have Qualifications**

• Candidates should meet at least 5 of the following requirements:

• Prior experience in voice-based customer support at a call center or a BPO.

• Excellent verbal and written communication skills in English, with strong empathy and the ability to understand and respond to customer needs effectively.

• Experience using CRM tools

• Experience with technical troubleshooting and problem-solving

• Strong attention to detail, with excellent record-keeping and follow-up skills.

• Up-to-date knowledge of music trends and streaming platforms (e.g., Spotify, Apple Music)

• Fast learner, well-organized, and able to multitask efficiently

Nice to Have**

• Experience with audio hardware (speakers, PA systems, amplifiers, etc.)

• Background in sales

• Comfort with reading scripts, technical instructions, or basic code

• Handle customer interactions and support inquiries via voice channels

• Support sales efforts by engaging customers and identifying opportunities

• Assist with troubleshooting or guiding clients on audio and streaming solutions

• Maintain accurate records and updates in internal systems

• Provide professional and polite responses at all times

• Ensure proper monitoring, maintenance tracking, and oversight of client accounts

• Collaborate with internal teams to resolve technical or service-related issues