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Conduct daily cross-border and local payment services, including overseas remittance, fund collection and payment, currency exchange, and M-Pesa deposit & withdrawal operations, ensuring all transactions are processed accurately and efficiently.
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Complete customer KYC identity verification, check customer ID documents and transaction certificates strictly in accordance with local financial regulatory rules.
- Implement AML (Anti-Money Laundering) and CFT (Counter-Terrorist Financing) compliance procedures, identify suspicious transactions, and report abnormal behaviors to supervisors in a timely manner.
- Be responsible for daily cash management, including cash counting, authenticity verification, fund custody, and daily account reconciliation to ensure consistent accounts and actual funds with zero errors.
- Record all transaction information completely in the company payment system, sort out and file business vouchers, and submit daily and weekly business reports as required.
- Provide professional customer consultation and after-sales service, answer customer questions about cross-border payment procedures, arrival time, handling fees and related policies, and properly handle customer complaints.
- Familiar with Kenya CBK regulatory requirements, strictly follow company operating standards and risk control rules to avoid compliance and operational risks.
- Assist the team in daily business sorting, data statistics and other temporary work arranged by the management
Skills and Qualifications
1.Educational background: High school diploma or above; Bachelor’s degree in Finance, Accounting, Economics or related majors is preferred.
- Language skill: Fluent in English, other languages is a plus
- Work experience: 0-2 years of relevant working experience in bank branches, remittance agencies or mobile payment industries; fresh graduates are acceptable for junior positions.
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Professional ability: Familiar with cross-border remittance processes, local mobile payment (M-Pesa) operations and basic financial risk control knowledge; proficient in computer operation, office software and business system entry.
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Compliance awareness: Familiar with basic AML and KYC rules, strong risk awareness, rigorous and careful in data and fund processing.
- Personal quality: Honest, responsible and disciplined, no criminal record and bad financial record; able to bear daily repetitive business work and maintain stable work efficiency.
- Comprehensive quality: Good customer service awareness and communication skills, able to adapt to local working environment and team cooperation.